Reviews

Here’s what our customers are saying about us!

From 167 reviews
marlin carter
marlin carter
Professional and fast
Response from business owner
Hi Marlin! Thank you very kindly! It was such a pleasure working with you on Friday to get your door back on track and we are so happy to call you our valued customer! Warm Regards, O'Brien Staff.
via Google
Elizabeth Minshall
Elizabeth Minshall
Would not recommend this company. Horrible customer service. I was emailing the company, someone by the name of Ashlee almost two months ago, and I wanted a quote on a garage door and the company did not ONCE contact me back since the … read more
Response from business owner
Oh no Elizabeth!! We are so very sorry! Customer care is very important to us and we are so sorry your email slipped through the cracks! Ashlee actually left our company back in the last week of August, and we had a huge transition of customer emails and a long training process with our new representative with a new company email address. We went through all of Ashlee's emails addressing any that we saw were unread and starting a new thread with our new representative and our customers. We have been checking her email for follow ups as well until the account is shut down in a few weeks. Your email must have been filed away so that we were not able to see it, so we very much apologize for this! Your business is very important to us, and we thank you for your time and patience. Our new email address that will stay permanent is customercare@obriendoor.com. We have updated this on our website and medias as well so that we try to avoid confusion moving forward. I will be having our new representative Georgia reach out to you right away from the customercare email. Again, we very much apologize for this mishap and hope that we are able to work with you!! We hoped that we caught each and every email that was not responded to, and apologize that this did not happen in your case. Warm Regards, O'Brien Staff.
via Google
Quinn Vidrine
Quinn Vidrine
I found O'Brien via Google search and decided to take the chance on an unknown thanks to the wonderful Google Reviews. My personal experience lived up to top notch reviews. Nicholas, the technician who visited our home was respectful, … read more
via Google
Doug Shonkwiler
Doug Shonkwiler
The installation was precise; the istaller was very knowledgable, and shared his insight. So far, the door operates as advertised.
via Google
Joe
Joe
Their service is quick and the technician was very helpful.
via Google
William Harnagel
William Harnagel
I haved used O'Brien for a number of years. They provide excellent service and reasonable rates. I do recommend them.
via Google
Syed Rafiuddin
Syed Rafiuddin
Straight talk ! No hidden fees and no surprisesVery quick service
via Google
Andrew Shutt
Andrew Shutt
They were able to get to my house within 2 hours after i called on a Saturday afternoon, and we're able to get my broken garage door back on track so i could still use the garage while i waited for them to install a new door. New door was … read more
Response from business owner
Hello Andrew! We are so glad to hear you had such a great service experience with us this last week. It was an absolute pleasure getting your door back on track and installing your new garage door for you! If you have an extra moment and would like to attach a photo of your new garage door to this review we would love to see the finished product. We thank you so very much for your time, your business, and we wish you a wonderful rest of your week! Warm Regards, O'Brien Staff.
via Google
Angela & Bruce McQuien
Angela & Bruce McQuien
Easy to work with, good installation job.
via Google
Marie Barker
Marie Barker
On time courteous, professional and did a very nice thorough job of fixing problem and doing preventive maintenance. Will be using again for my other garage door.
Response from business owner
Hello Marie! We are so happy to hear that you had such a great service experience with us last week. It was such a pleasure servicing your garage door for you! We thank you for your time, business, and we look forward to working with you in the future! Warm Regards, O'Brien Staff.
via Google
Tamera Boyd
Tamera Boyd
They are great and work according to your schedule the customer service and all just a pleasure.
Response from business owner
Thank you kindly Tamera! It was an absolute pleasure servicing your garage door for you this month. We thank you so very much for your time and business, and we wish you a great rest of your week! Warm Regards, O'Brien Staff.
via Google
Kyle Dailey
Kyle Dailey
Always prompt and courteous!!!
Response from business owner
Hello Kyle! Thank you so very much for taking the time to come and leave such kind words regarding your service experiences with us over the years. It has been an absolute pleasure working with you and we wish you a wonderful rest of you week! Warm Regards, O'Brien Staff.
via Google
Larry LaFollette
Larry LaFollette
We have used O’Brien’s for over 23 years and have never had any problem with their service.They have always been professional and courteous and reasonably priced.Jody, the gentleman who serviced us yesterday was very nice and fixed us up … read more
via Google
Ken Acklie
Ken Acklie
Ronnie was my technician. He was professional, courteous and amazing as it sounds, seem to have a passion for garage doors and garage door openers. I did end up buying a couple of parts that I was hoping I wouldn't have to but he … read more
via Google
Jimmy Stark
Jimmy Stark
Technician was very competent and professional
Response from business owner
Thank you kindly Jimmy! We are so happy to have been of assistance in performing your garage door tune up. We thank you very much for your time, your business, and we look forward to being your garage door company of choice for many years to come! Warm Regards, O'Brien Staff.
via Google
Harper Cooper
Harper Cooper
Tech was friendly, experienced and had my problem fixed quickly.
Response from business owner
Thank you kindly Harper! We are so happy to have been of assistance in replacing your garage door spring for you on Monday. We thank you so very much for your time, your business, and we look forward to being your garage door company of choice for many years to come! Warm Regards, O'Brien Staff.
via Google
Donna Holmes
Donna Holmes
Our garage doors fell off the track. They sent someone in a couple of hours. He fixed the door for a great price with a lifetime warranty. I recommend them highly.
Response from business owner
Hello Donna! Thank you so very much for taking the time to come and leave such kind words regarding your recent service experience with us on Saturday. We are so happy to have been of assistance in replacing your garage door springs to get your door back on track! It was such a pleasure working with you and we hope you have a wonderful week! Warm Regards, O'Brien Staff.
via Google
scott dennett
scott dennett
Great customer service and a bonus to allow a Saturday to be a 'normal' business day with no upcharge.And more importantly, Ronnie is an excellent representative of O'Brien!
Response from business owner
Hi Scott! We are more than happy to hear that your service experience with Ronald was great. It was an absolute pleasure replacing your garage door springs for you last month! We thank you for your time, business, and we hope you have a great rest of your weekend! Warm Regards, O'Brien Staff.
via Google
Jefferson Braga
Jefferson Braga
7/20 – OBrien sent their Technician Daniel to come fix my garage door motor and a bent garage railing. He did a great job and we really love how they obsess over their customers.5/20 – I visited O'Brien's showroom last week and was … read more
Response from business owner
Thank you very much Jefferson for visiting our store and for sharing such beautiful pictures of our shop! We very much appreciate it!! Warm Regards, O'Brien Staff.
via Google
Ron McGough
Ron McGough
Very Impressed! First time customer. Will definitely use again.Joey showed up on time. Found the problem. Offered solutions.Explained the options and the cost for each.Made the repairs quickly and showed me exactly what he did.I … read more
Response from business owner
Thank you kindly Ron! We are so happy to hear that your service experience with Joey was so great. It was such a pleasure working with you on Monday to replace your garage door springs! We thank you for your time and business and wish you a wonderful rest of your week! Warm Regards, O'Brien Staff.
via Google
Brian Boisvert
Brian Boisvert
Did a great job was timely and quick, very professional. They made sure everything worked and we even have a WIFI garage system. Was a great experience thank you.
Response from business owner
Hello Brian! It always makes our day to hear such kind words from our valued customers! We are so happy to have been of assistance in installing your new garage door opener. It has been such a pleasure working with you over the years and hope you have a wonderful week! Warm Regards, O'Brien Staff.
via Google
Christie Mercier
Christie Mercier
The service Tech Alex was nice and knowledgeable. He did not try to up sale. Fixed what needed to be repaired, and make some recommendation for future repairs. I would recommend O'Brien Garage Doors.Thank you for the great service!
Response from business owner
Thank you kindly Christie! We are so happy to hear you had such a great experience with our technician Alex. It was such a pleasure servicing and getting your garage door back on track for you. We thank you for your time and business, and we wish you a wonderful rest of your week! Warm Regards, O'Brien Staff.
via Google
Sarah Jordan
Sarah Jordan
VERY FRIENDLY, FAST AND PROFESSIONAL
Response from business owner
Thank you kindly Sarah! It was such a pleasure installing your new garage door springs for you on Monday. We appreciate your time and business, and hope you have a wonderful rest of your week! Warm Regards, O'Brien Staff.
via Google
Buddy Jones
Buddy Jones
GREAT work, superior workmanship and very friendly, observed COVID-19 rules masking, gloves, social distancing, etc...
Response from business owner
Thank you kindly Buddy! We are so glad to hear that your service experience was great. It was an absolute pleasure servicing your garage door for you on Tuesday. We thank you for your time, business, and look forward to working with you for years to come! Warm Regards, O'Brien Staff.
via Google
ben bryant
ben bryant
Technician CJ showed up in less than two hours a fixed my problem very professional, polite and qualified. Fair price for a job well done. I will use them again and recommend you do also.
Response from business owner
Hi Ben! We are more than happy to hear that your service experience with CJ was great. It was an absolute pleasure servicing your garage door for you. We thank you for your time, business, and look forward to working with you for years to come! Warm Regards, O'Brien Staff.
via Google
Fred Schneiweiss
Fred Schneiweiss
Always reliable, shows up on time, and quality work.
Response from business owner
Thank you kindly Fred! It was such a pleasure performing your garage door tune up for you. We are so happy to have been your garage door company of choice over the years! We thank you very much for your time, your business, and we hope you have a great weekend! Warm Regards, O'Brien Staff.
via Google
Giovanna Salas-Crawford
Giovanna Salas-Crawford
Joey was very professional and friendly. He offered the best options for our needs and food his job well done and fast
Response from business owner
Hi Giovanna! We are more than happy to hear that your service experience with Joey was great. It was an absolute pleasure servicing your garage door for you. We thank you for your time, business, and look forward to working with you for years to come! Warm Regards, O'Brien Staff.
via Google
LaRonda Hicks
LaRonda Hicks
Awesome customer service. Very prompt and on time. Very affordable. The technician was very pleasant and explained the job task before and after.
Response from business owner
Thank you kindly LaRonda! We very much appreciate your kind words regarding your recent experience with us. It was such a pleasure working with you to replace your garage door springs. We are so happy to have been your garage door company of choice over the years. We thank you very much for your time, your business, and we hope you have a great weekend! Warm Regards, O'Brien Staff.
via Google
Clay Kelley
Clay Kelley
We called, Joey came out within 25 minutes. Did a great job, very nice man, we will be customers for life!
Response from business owner
Thank you kindly Mr. Kelley! It was such a pleasure installing your new garage door springs for you and we are so happy to hear that your service experience with Joey was great. We thank you for your time and business and hope that you have a wonderful weekend! Warm Regards, O'Brien Staff.
via Google
Jerome English
Jerome English
Your technician was very friendly and identified our problem right away. Our repaired garage door is working well.
Response from business owner
Hello Jerome! Thank you so very much for taking the time to come leave kind words regarding your recent experience with us! We are so happy to have been of assistance in servicing your garage door for you. It has been such a pleasure working with you over the years and hope you have a wonderful rest of your week! Warm Regards, O'Brien Staff.
via Google
Paul N
Paul N
Patrick was great👍
Response from business owner
Hi Paul! We are more than happy to hear that your service experience with Patrick was great. It was an absolute pleasure installing your new garage door opener. We thank you for your time, business, and look forward to working with you for years to come! Warm Regards, O'Brien Staff.
via Google
Dan Emory
Dan Emory
Prompt service – explained everything fully – no surprises – price as quoted
Response from business owner
Hi Dan! Thank you very much for your kind words! It has been such a pleasure servicing your garage door over the years, and we look forward to working with you today to get your warranty work taken care of. We thank you for your time and business and we look forward to working with you for many years to come! Warm Regards, O'Brien Staff.
via Google
Dan Mathys
Dan Mathys
Quick response and repair !
Response from business owner
Thank you very kindly Dan! It was such a pleasure working with you and getting your garage door spring all changed out! We thank you for your time and business! Warm Regards, O'Brien Staff.
via Google
Caroline Saenz
Caroline Saenz
Very helpful. Did a great job.
Response from business owner
Hi Caroline! Thank you very much for your kind words! It was such a pleasure converting your two garage doors into one large door and installing and opener as well! We are very happy you were satisfied! If you have an extra moment and would like to attach a photo to this review of your new door we would love to see the finished product! Warm Regards, O'Brien Staff.
via Google
Kathleen Blevins
Kathleen Blevins
I am a repeat customer and will never go anywhere else for my garage door needs. Patrick was very professional and installed my new parts quickly. Very nice guy. Really appreciate Joey as well. Both of them made me feel like an important … read more
Response from business owner
Hi Kathleen! Thank you so very much for all of your kind words regarding your experience with Patrick and Joey the other day! We are so happy to have been of service in changing your garage door spring and servicing your door this time around. We are very grateful to have you as a repeat customer and very much appreciate your business! We look forward to working with you for many years to come, and we hope that you have a wonderful weekend!! Warm Regards, O'Brien Staff.
via Google
Sergio Garrido
Sergio Garrido
Called O'Brien garage doors to repair a garage door and within the same day I got my garage door fixed, the technician was very nice and knowledgeable person, he explained the problem in a way that I can understand it. Excellent service and… read more
Response from business owner
Hi Sergio! Thank you so very much for taking the time to come and leave kind words regarding your service with us the other day! We are so happy to have been of assistance with your garage door off track. It always makes our day to hear kind words that we can share with our technicians and staff on behalf of our valued customers! Please feel free to give us a like on Facebook for future updates, deals, news, and more. We hope that you have a wonderful rest of your week and we look forward to working with you for many years to come!! Warm Regards, O'Brien Staff.
via Google
Samuel S
Samuel S
Had a tune up performed by Ronnie in Hurst,TX on Nov 25. The technician was professional, efficient and informative. I feel that I was given 5 star service and would not hesitate to recommend O'Brien to anyone!
Star Mac
Star Mac
We called their Fort Worth-Arlington location and received same day service. Alex came out and immediately figured out our garage door problem. He was not only very professional, but also extremely knowledgeable. I was quite impressed … read more
via Google
Roseann K
Roseann K
we want to share how great our new garage door and service was with O'Brien 🙂
Rosa N
Rosa N
We were very pleased with the customer service. We were very pleased that the opener could be installed that same day.… read more
Bruce F
Bruce F
Yes. Great Service. Fast. Good people. Now if you could just train the people at AT&T how to do their job life would be good. 🤣
CULVER, L
CULVER, L
...5 stars for Allen!!!! he was polite, funny and knew what he was doing!
LOUIS C
LOUIS C
Yes, I would certainly recommend. Technician Allen provided excellent customer service!
Anonymous
Anonymous
I've used O'Brien's Garage Door Company before to replace a springs back 10yrs ago, so I picked them for 2 reasons... That Company is truly AMAZING! The young tech asked me to go watch us stuff and the Their truck and to call the Company, … read more
Myrah R
Myrah R
We were very satisfied by your prompt response to our request for a new garage door. The door was installed in less than 5 hours of contacting you.
Carolyn B
Carolyn B
great experience great young man that installed springs!!
Tony B
Tony B
The technician was very courteous and knowledgeable. He replaced the garage door weather seal and adjusted the door perfectly so that it closes without banging.
Sidney W
Sidney W
Awesome company! Always prompt, courteous, and experienced!
Barbara K
Barbara K
I always get great service from this company and highly recommend them!
George A
George A
Very good service. Honest and dependable.
Tony S
Tony S
Awesome & great job! Used y’all many times & recommend all again. Always great work & send my friends to y’all.
Punki B
Punki B
I could not have asked for better service. Kera set up my appointment the very next day! My technician, Tristen, was knowledgeable and provided all the options for me to consider. He explained the advantages of each one and was not pushy… read more
Marcia M
Marcia M
We have always had a great experience with O'Brien Your service people come in do a great job quickly are very polite Inform use about what they did Thank you for having wonderful people working for your country

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